Virtual Branch

Let's Chat!

Want the convenience and personalized experience of in-person service without leaving your couch? Our Virtual Branch gives you the freedom to connect with our team however you want, wherever you want.

There Are 3 Ways to Connect:

Video Call

With the video option, you can speak with a team member face-to-face. You’ll see the team member you’re talking with, and if you choose to turn on your camera, we’ll get to see your smiling face, too!

Audio Call

It’s like a phone call but on your computer! An audio call is a bit more convenient than a phone call, though, because you can navigate around our website while talking to us.

Chat Box

If you’d prefer sending a quick message our way, our team can talk to you instantly through a chat box. It’s like live texting, where you are messaging directly with us – not a computer!


When using our Virtual Branch, you can give the team member assisting you permission to view your screen and guide you through the website remotely. So, if you’re having trouble finding a certain webpage, information, or an application, we can easily take you to the right page!

How To Access the Virtual Branch

See that little bubble on the bottom right-hand corner of your browser window saying “Let’s Chat?” That’s the door to our Virtual Branch! Just click on the bubble and choose how you would like to talk to us. A real member of our GMFCU team will connect with you shortly, ready to give you the answers and help you are looking for.

Common Questions

We’re here to help you, so feel free to ask us whatever question is on your mind. These are just a few examples of what some members have asked us in the past:

  • What is the auto loan refinancing process like?
  • What are some ways I can consolidate my debt?
  • Can you help me transfer money into one of my accounts?
  • What do I need to do to apply for a loan?
  • What information do you need from me in the loan process?
  • Can you help me find information on Money Market accounts?

With our Virtual Branch, we’re only a couple clicks away!

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